Terms and Conditions

Bookings and booking alterations may be requested to be confirmed by return email or text.
We reserve to right to request 100% deposit, or part thereof, upon booking.
Minimum numbers apply and passenger loadings are subject to change at the operator’s discretion.
All eftpos transactions shall incur a 1% fee.

Bush Pilots Australia Pty Ltd (T/A Apollo Bay Aviation) reserves the right to charge up to 100% of the listed fare for cancellations within 48 hours of the scheduled departure.
Flights cancelled due to inclement weather will be rescheduled however if this is not practical a refund will be issued.
In the event of any cancellation, passengers will incur the cost of any pre-booked expenses such as pre-booked accommodation or pre-booked tours.
When claiming hardship, a doctor’s certificate must be produced prior to any refund being issued.
Apollo Bay Aviation advises passengers to take out travellers insurance prior to booking.

Operations may be limited or altered due to weight restrictions pertaining to an individual or to groups.
We reserve the right to limit or alter passenger numbers and or fares without notice.
Flight options and/or costs may be limited by aircraft availability.
All flight routes and schedules may be subject to change without notice and at the pilot’s discretion.
The company accepts no responsibility for costs incurred by passengers on account of their independent tour schedule or booking commitments as a result of operational changes made to it’s (the company’s) own tour schedule inclusive of weather-related delays.
Seats can be shared between two children who have not reached their thirteenth birthday and who’s combined weights do not exceed 77 kg.
Any overnight accommodation expenses imposed as a result of unscheduled delays shall be borne by the client.
Gift certificates are valid for a period of 12 months from purchase date after which a 25% re-activation fee will apply.