Terms and Conditions

1. Bookings

Confirmation: All bookings, along with any changes or amendments, must be confirmed through email or text message. This ensures that both parties have a clear record of the booking details.
Deposits: We may require a deposit of up to 100% of the fare at the time of booking to secure your reservation. This is essential for the preparation and allocation of resources for your flight.
Passenger Numbers: Minimum passenger numbers apply for each flight. The operator reserves the right to adjust passenger loadings or group flights at their discretion to maintain operational efficiency.
Transaction Fees: Please note that a 1% surcharge applies to all payments made via EFTPOS

2. Cancellations and Refunds

Cancellation Policy: Cancellations made within 48 hours of the scheduled departure time may result in charges of up to 100% of the listed fare. This policy reflects the costs incurred in preparing your flight.
Weather-Related Cancellations: In the event that a flight is canceled due to adverse weather conditions, we will work with you to reschedule your trip at the earliest opportunity. If rescheduling is not possible, a full refund will be provided.
Pre-Booked Expenses: Passengers are responsible for covering any non-refundable expenses associated with their trip, such as accommodation or tour bookings, if the flight is canceled for any reason.
Hardship Exceptions: For cancellations due to personal hardship, such as illness, a doctor’s certificate must be provided to support any refund requests.
Travel Insurance: We strongly encourage all passengers to obtain comprehensive travel insurance prior to booking. This can help cover unforeseen circumstances that may result in cancellations or delays.

3. Limitations and Operational Adjustments

Weight Restrictions: For safety and operational reasons, flights may be subject to weight limitations. This can affect individual passengers or group bookings.
Passenger Numbers and Pricing: The company reserves the right to adjust passenger numbers, schedules, or fares without prior notice.
Aircraft Availability: Flight options and associated costs may vary based on aircraft availability at the time of booking.
Route and Schedule Modifications: Flight routes and schedules are subject to change without notice, at the discretion of the pilot or for operational requirements. Safety remains our top priority.
Delays and Costs: Apollo Bay Aviation is not liable for any costs incurred by passengers as a result of delays or changes in the tour schedule, including weather-related disruptions.
Overnight Stays: If unforeseen delays necessitate overnight accommodation, the associated costs will be the responsibility of the passenger.
Gift Certificates: Gift certificates are valid for 12 months from the date of purchase. After this period, reactivation is possible for a fee of 25% of the certificate value.

4. General Recommendations

We aim to deliver a seamless and enjoyable experience. However, due to the nature of aviation services, certain aspects are beyond our control. We appreciate your understanding and cooperation with the outlined policies. For additional peace of mind, please consider:

Arriving on time for your scheduled departure to avoid delays.
Reviewing your travel plans and associated bookings to account for potential changes.
Contacting our team with any questions or concerns prior to your flight.

For the most accurate and up-to-date details, please refer to our published official terms and conditions above, or by contacting Apollo Bay Aviation directly.

Thank you for choosing Apollo Bay Aviation. We look forward to providing you with an unforgettable experience!

Terms & Conditions updated 28th January 2025